Applications now open!

Overview

As a Customer Success Assistant, you’ll be involved in all aspects of the business – ranging from Sales and Project Management, to Customer Service and Consultancy. At the forefront of our Customer Success team, you'll be the first person that our customers come to for advice and help, so it’ll be down to you to be a ProspectSoft ambassador. Whether it be managing a project, or consulting with customers during the Onboarding process, you’ll be constantly establishing new relationships and building customer rapport. You’ll also gain real insight and understanding into business processes through interacting with customers on a daily basis. If you can listen to our customers to guide them to the right solution and help them overcome their business challenges, then you’re the person we’re looking for!

Some of the things you’ll be doing

Building Customer Rapport

Each element of the role is strongly focused on communicating with our customer base. Having the ability to build relationships and trust with customers is a vital skill you’ll adopt.

Onboarding

Getting customers up to speed with the Prospect system is critical to ensure ongoing success. You’ll need to understand and interpret the customer’s business objectives and processes to ensure each Onboarding is successful.

Customer Service

At ProspectSoft, we pride ourselves on exceptional customer service, and every member of staff contributes to this. This will involve providing timely answers and assistance in a professional and friendly manner that reflects the company's core values.

Business Development

Whilst sales isn’t the primary focus of Customer Success, it’s important to be able to identify business development opportunities that would add further value to the customer’s solution. Whether it be System Reviews, Onboarding Experiences or Points Packs, you’ll help our customers get the most benefit out of the system.

Software Demonstrations

As the year progresses, you’ll confidently demonstrate our software to customers. Understanding customer requirements is an essential part of delivering high quality, relevant demonstrations in a persuasive manner.

Project Management

Delivering software solutions is a core part of the business. In this role, you’ll be playing a crucial part by scoping and documenting requirements to support customer and internal projects. Managing these tasks will require impeccable organisation skills to ensure you successfully manage and meet desired timescales and internal deadlines. Effectively liaising and co-ordinating with team members across departments, and most importantly, the customer, is crucial to ensure a successful outcome.

What you’ll need

  • Excellent time management & organisation skills
  • Excellent communication skills (verbal & written)
  • Excellent IT systems knowledge (including email, Excel, Office etc.)
  • Motivated by targets and deadlines
  • Strong focus on delivering excellent customer service
  • Strong attention to detail
  • Enthusiastic approach and positive attitude at all times
  • Ability to solve problems
  • Completed a minimum of 2 years of your undergraduate degree but will not have graduated at the start of your placement

Application deadline for all Sales & Marketing roles:

31st January 2020

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