Applications now open!

Overview

This role will include direct communication with our existing clients, as well as onsite visits when required. You’ll be given a high level of responsibility for two of the most important functions in our business; making sales and customer service. You must be prepared to be thrown in at the deep end, be able to forge relationships with customers and team members, as well as being able to manage your own time effectively.

Some of the things you’ll be doing

Building Customer Rapport

Each element of the role is strongly focused on communication with our existing customer base. You’ll be responsible for managing customer requirements and managing them through the Onboarding process. Having the ability to build relationships and rapport with clients quickly is a vital skill you will adopt in this exciting role.

Customer Service

At ProspectSoft, we pride ourselves on exceptional customer service, and every member of staff needs to contribute to this. This will involve providing timely answers, fixes, assistance and escalation in a professional and friendly manner that reflects the company's core values.

Sales Management/Lead Generation

Selling is a vital part of this role. This will involve scoping and documenting requirements and supporting other sales staff on larger sales where required. You’ll be expected to engage with customers/prospects through different mediums, including phone and email. In addition, you will be responsible for driving the number of opportunities, including Onboarding Experiences, Points Packs and other software sales.

Presentations/Demonstrations

A key part of your role will be demonstrating our software to current clients. This will be required in both a sales and support capacity. To be able to deliver high quality, relevant demonstrations, you’ll need to be able to translate customer requirements into efficient and desirable solutions and present these in an appealing, persuasive manner.

Organisation

You’ll need to manage many varied tasks. These will include, customer upgrades, bespoke developments, project delivery and general customer communication. Managing these tasks will require good organisation skills to ensure you successfully manage and meet desired timescales and internal deadlines. This will also require you to liaise and co-ordinate with team members across the business, and most importantly with the customer.

Onboarding

In this role, you’ll work directly with new and existing customers to build and maintain a strong customer relationships. Crucially, you’ll need to understand and interpret the customer’s business objectives and processes in order to execute a successful Onboarding Experience.

What you’ll need

  • Excellent time management & organisation skills
  • Excellent communication skills (verbal & written)
  • Excellent IT systems knowledge (including email, Excel, Office etc.)
  • Motivated by targets and deadlines
  • Strong focus on delivering excellent customer service
  • Strong attention to detail
  • Enthusiastic approach and positive attitude at all times
  • Ability to solve problems
  • Completed a minimum of 2 years of your undergraduate degree but will not have graduated at the start of your placement

Application deadline for all Sales & Marketing roles:

31st January 2020

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