Overview

As a Project Management Assistant, you’ll be involved in all aspects of the business – ranging from Sales and Project Management, to Customer Service and Consultancy. In a core role within our Project Delivery and Services team, you’ll be the first person that our customers come to for advice and help, so it’ll be down to you to be a ProspectSoft ambassador.

Whether it be managing a project, or consulting with customers during the Onboarding process, you’ll be constantly establishing new relationships and building customer rapport. You’ll also gain real insight and understanding into business processes through interacting with customers daily.

If you can listen to our customers to guide them to the right solution and help them overcome their business challenges, then you’re the person we're looking for!

Some of the things you’ll be doing

Project Management

Delivering software solutions is a core part of the business. In this role, you’ll be playing a crucial part by scoping and documenting requirements to support customer and internal projects. Managing these tasks will require impeccable organisation skills to ensure you successfully manage and meet desired timescales and internal deadlines. Effectively liaising and co-ordinating with team members across departments, and most importantly, the customer, is crucial to ensure a successful outcome.

Delivery of Consultancy Services

Partnering with our highly experienced Consultants, Trainers and Developers, you’ll be part of a team delivering real business benefit to our customers.

Co-ordinating Resources

Having the right people doing the right work at the right time is a key part of delivering a successful and cost-effective project – right from project inception through each stage of the project to final handover.

Building Customer Rapport

Each element of the role is strongly focused on communicating with our customer base. Having the ability to build relationships and trust with customers is a vital skill you’ll adopt.

Customer Service

At ProspectSoft, we pride ourselves on exceptional customer service, and every member of staff contributes to this. This will involve providing timely answers and assistance in a professional and friendly manner that reflects the company's core values.

Business Development

A key part of this role is to be able to identify business development opportunities that would add further value to the customer’s solution. You’ll help our customers get the most benefit out of the system.

Software Demonstrations

As the year progresses, you’ll confidently demonstrate our software to customers. Understanding customer requirements is an essential part of delivering high quality, relevant demonstrations in a persuasive manner.

What you’ll need

  • Excellent time management & organisation skills
  • Strong communication skills (verbal & written)
  • Excellent IT systems knowledge (including email, Excel, Office etc.)
  • Good technical acumen and willingness to learn
  • Understanding of databases, SQL & APIs
  • Motivated by targets & deadlines
  • Strong focus on delivering excellent customer service
  • Enthusiastic approach & positive attitude at all times
  • Strong attention to detail
  • Ability to solve problems
  • Completed a minimum of 2 years of your undergraduate degree but will not have graduated at the start of your placement

Application deadline:

4th February 2022

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