Overview
As a Customer Services Technician, you’ll be involved in all areas of the business and will quickly become familiar with a variety of business processes. On the Service Desk, no two days are the same. Each day brings new challenges with different technologies or tools, and customers will rely on you to materialise quick solutions.
In this role, you serve as the main point of contact for customers and will be their first port of call for any technical questions they have. As well as strengthening your communication skills, you’ll perform a range of technical tasks such as moving databases, running SQL scripts, and debugging websites.
During your placement, you’ll have access to a full MSDN subscription with a monthly personal allowance of Microsoft Azure credit for your own pet projects.
As an integral member of the team, you’ll be treated as a full-time employee with a role that is crucial to the success of the business.
Some of the things you’ll be doing
Communication
As the first point of contact, you’ll be communicating with customers on a daily basis. Using several communication platforms and methods, such as email, telephone, and instant messaging, you’ll engage with our customers and deliver the best possible service. In addition, you’ll be liaising with all other departments within the business to ensure the smooth running of our platforms and services.
Investigation & Problem Solving
Whether it be a simple query that you can solve quickly or a more complex issue which requires further investigation to resolve, you’ll develop the skillset to identify the root of a problem and realise a solution.
Project Management
There’s always an opportunity for you to get involved in a customer-facing project or an internal initiative to improve our business processes.
Web Languages & Technologies
With our product stack being cloud-based, the web is integral to our business. Using languages like HTML, CSS, and JavaScript, or other web technologies and frameworks, we’ll help you to expand your existing knowledge and skills in these areas.
SQL & Database Management
Databases underpin our systems. From simple select statements to unloading and reloading databases, you'll learn how to write SQL and how to manage a database.
Testing & QA
Delivering a bug-free and quality product is crucial for a SaaS business. As part of your placement, you’ll be involved in the testing of product updates and features, as well as key aspects of the QA process.
Rollout of Platform Updates
ProspectSoft use Agile development methodologies and frequently roll out updates to our platform. In this role, you’ll be integral to the continuation and deployment of our services.
Networking & Security
Security is vital to the success of every business. As an ISO 27001 accredited company we take Networking and Security very seriously. As part of your placement, you’ll learn the best security practices, as well as the methods and technologies that we use to keep data secure and confidential.
Virtualisation
Core to our business is the virtualisation of instances and systems. During your placement you’ll learn how to use Hyper-V and Azure to build and manage virtual machines.
Azure Services
At ProspectSoft we use the Azure stack for several of our solutions. You’ll become familiar with aspects of the Azure offering such as Blob Storage and Application Insights.
What you’ll need
- Passion for delivering excellent customer service
- Technical aptitude in a wide variety of technologies & software platforms
- Exceptional communication skills (verbal & written)
- Strong attention to detail
- Excellent time management & organisation skills
- Empathetic approach & positive attitude at all times
- Completed a minimum of 2 years of your undergraduate degree but won’t have graduated at the start of your placement